Is it available for the new iPhone (iPhone 6S/ 6S Plus)?
We have our prototypes ready for the new iPhone 6S/ 6S Plus release. We have our mass production started and will be shipping on time starting in early October. All backers will receive a survey for selecting the right models once the campaign has been successfully funded. Last updated: Fri, Sep 18 2015 3:26 pm EDT
Where can I select the phone models during the checkout?
We will send you a survey to gather the information once our campaign has been funded. You can select the phone models and provide us your most update shipping address information, we will have your orders to be process shortly. Last updated: Sat, Sep 19 2015 10:25 am EDT
Will Tap interfere with 3D Touch operations?
We have confirmed that TAP should not interfere with the sensitivity of Apple’s new 3D Touch display on the iPhone 6S/ 6S Plus. Last updated: Fri, Sep 18 2015 3:30 pm EDT
What are the difference with Tap?
Tap has originally design and develop with our own proprietary protocol on the circuit layer. With dual buttons, it provides the best sensitivity and navigation out of the market for one-hand used. Our product is well designed and rigorously tested. We have substantial app support. While some imitators of our product can only be use with the iPhone environment in general and lack of support with most of the apps in Appstore. Last updated: Tue, Sep 8 2015 11:46 am EDT
What apps are supported?
With our patent pending technology, Tap was designed plug and play, without a need of additional app to be install on your device. We have tested and ensure a smooth working experience with most of the apps in Appstore with iOS 8/ 9 Beta. We have substantial app support, here are the list Airbnb, Amazon, Chrome, Dropbox, Ebay, Facebook, Gmail, Google Drive, Google Maps, Google Photos, Line, Instagram, Mail, Paypal, Safari, Spotify, Skype, Snapchat, Twitter, Uber, Wechat, Whatsapp, Yelp and more... Last updated: Tue, Sep 8 2015 11:46 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.